INR
General Questions
We offer a curated selection of premium, handmade clothing and accessories from India’s finest homegrown brands.
To reset your password, go to the login page and click on the “Forgot Password” link. Follow the instructions to reset your password via email.
Ordering and Payment
We accept various payment methods including credit/debit cards, net banking, PayPal, UPI. Currently there is pay on delivery option.
Yes, your payment information is secure. We use advanced encryption and security measures to protect your personal and payment details.
During checkout, there is an option to enter a discount code or voucher. Enter the code provided to receive your discount.
Once an order has been placed, it cannot be modified or canceled. It’s important to carefully review your order before completing the final purchase. If there is any change with the delivery address kindly contact us and we will get back to you within 48-72 hours.
If you encounter issues during checkout, please reach out to our customer service team for assistance. Our team will respond within 48-72 hours.
Email ID: contact@taproot.biz
Phone Number: +91-9266830012
Shipping and Delivery
We currently only offer standard delivery for shipping orders. You will see the shipping cost at checkout once you input your address.
We provide shipping services to both metro and major non-metro cities in India, but we currently do not offer international shipping.
Delivery timelines vary based on your location. Since each piece is made to order, processing takes approximately 7-10 days, followed by about 4 days for shipping. You’ll receive an estimated delivery date once your order ships, so you’ll know when to expect your new pieces.
Once your order is shipped, you will receive a tracking number via email.
If you haven’t received your order within the expected delivery time,
please contact our customer service team for assistance. Our team will respond within 48-72 hours.
Email ID: contact@taproot.biz
Phone Number: +91-9266830012
Returns and Exchanges
Since many of our brands create clothing on a made-to-order basis, we’re unable to accept return, exchange or refund requests. However, if an item arrives damaged, please contact us within 24 hours of receiving it, including a video and photos of you unboxing the item. Send these to orders@shoptaproot.com, and we’ll respond within 48-72 hours to assist you. Please note that no requests will be entertained without a video of the package opening. Incase of an order exchange or return the customer will have to bear the shipping cost. We encourage you to review our size guide before ordering.
We do not accept returns, exchanges or refunds requests. Only If you receive a damaged product, please reach out within 24 hours to orders@shoptaproot.com including a video and photos of you unboxing the item, and we’ll respond within 48-72 hours.
Since many of our brands are on made-to-order basis, there are no products that can be returned or exchanged.
Once we’ve approved a request for a damaged product, please note that the return or exchange process can take up to 2-3 weeks, depending on the item’s availability with the brand.
You’ll have the option to either exchange the item or receive store credit for Taproot.
Product Information
We aim to ensure that all items on our platform are responsibly sourced, with a focus on sustainability and fair-trade practices.
You can find detailed information about a product on its individual product page, including descriptions, specifications, and reviews.
Customer Service
You can contact customer service via email, phone, or through our contact form on the website. Our team will respond within 48-72 hours.
Email ID: contact@taproot.biz
Phone Number: +91-9266830012
Our customer service team is available Monday to Friday, from 10 AM to 7 PM IST. The team will be unavailable on national holidays.
Yes, you can speak to a representative directly by calling our customer service phone number during business hours – Monday to Friday from 10 AM to 5 PM IST.
Phone Number: +91-9266830012
We value your feedback and are committed to enhancing our services. You can provide feedback on our website or by reaching out to the customer service team via email or phone.
Our team will respond within 48-72hours.
Email ID: contact@taproot.biz
Phone Number: +91-9266830012
Account Management
To reset your password, go to the login page and click on “Forgot Password.” Follow the instructions sent to your email to set a new
password.
You can update your account information by logging into your account and navigating to the “Account Settings” section.
If you suspect unauthorised activity on your account, immediately change
your password and contact customer service for further assistance.
Our team will respond within 24 hours.
Email ID: contact@taproot.biz
Phone Number: +91-9266830012
Promotions and Discounts
Only one discount code can be used per order.
Security and Privacy
We use advanced encryption and security protocols to protect your personal information and ensure your data is safe.
We do not share your personal information with third parties except as required for order processing and delivery.
We implement stringent data security measures including encryption and secure servers to protect your information from unauthorised access.
Yes, you can request to delete your account and personal data by contacting our customer service team.
Our team will respond within 24 hours.
Email ID: contact@taproot.biz
Phone Number: +91-9266830012
Additional Services
Currently, we do not have a mobile app, but our website is mobile-friendly and accessible on all devices.
To become a seller, please fill out the registration form on our website or contact us for more information. You can reach out to us through our email contact@taproot.biz.